Personal data refers to any information relating to an identified or identifiable natural person, directly or indirectly. By browsing the Site, you may be invited to provide personal data concerning yourself or a third party. This data collection occurs when you:
- Contact us via the form
- Subscribe to the newsletter
- Leave a review on an article
- Share a page via a social network.
Purpose of Data Collection
The collected data is used to:
- Process your requests
- Establish regular communication through newsletters (only if you subscribe)
- Promote our articles
Legal Basis
The collection of personal data on the Site is carried out based on your consent. Note: You may withdraw your consent for each purpose upon simple request.
Information Required for Processing Purposes
All information necessary for processing purposes is indicated by an asterisk (*).
Recipients of Data Processing
The collected data is subject to computerized processing intended solely for the Company.
Your Rights Regarding Your Personal Data
In accordance with the French Data Protection Act of January 6, 1978, as amended, and European Regulation No. 2016/679/EU of April 27, 2016, you benefit from the rights to information, access, rectification, opposition, erasure, restriction, and data portability. All these rights can be exercised with the Company by mail, accompanied by a copy of an identity document bearing a signature, to be sent to:
ROYAL PALACE HOTEL & SPA – 20 RUE DE HOCHFELDEN, 67330 KIRRWILLER Or by email to the following address: hotel@royal-palace.com, mentioning your name and email. Or via our contact form.
You can also register on the telephone canvassing opposition list “Bloctel” https://conso.bloctel.fr/
Personal Data Retention Period
By default, all your personal data will be automatically deleted from the Site:
- After 3 years when using the contact form
- After 10 years for the publication of articles and reviews
- Upon your unsubscription from the newsletter.
Data Transfers Outside the European Union
The Company does not transfer data outside the European Union.
Security of Your Personal Data
The Company has implemented organizational, technical, software, and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access. All data you provide on the Site is protected using the TLSv1.2 protocol.
Personal Data Breaches
The Company notifies the competent supervisory authority (the CNIL) of personal data breaches as soon as possible and, if possible, no later than 72 hours after becoming aware of them, unless the breach is unlikely to result in a risk to the rights and freedoms of natural persons. If this breach is likely to result in a high risk to the rights and freedoms of a natural person, the Company communicates to the data subject, in clear and simple terms and by any means at its disposal, the nature of the personal data breach and includes at least: A description of the nature of the personal data breach. The name and contact details of the data protection officer or another point of contact from whom further information can be obtained. A description of the likely consequences of the personal data breach. A description of the measures taken or proposed by the data controller to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects. The Company will carry out all useful and necessary investigations to remedy the said breach and will inform the data subject. Dispute regarding your personal data: In the event of a dispute regarding the processing of your personal data, you may contact:
- Our Customer Service
- The National Commission for Information Technology and Civil Liberties (CNIL): https://www.cnil.fr/fr/vous-souhaitez-contacter-la-cnil
Cookies
A Cookie is a file placed on your device by the Site. Cookies exempt from consent: These are cookies and/or trackers necessary for browsing the Site. To delete them and/or obtain more information about cookies, we advise you to consult the CNIL (National Commission for Information Technology and Civil Liberties) website at: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser. Cookies requiring the Visitor’s prior consent: Here is the list of types of cookies that may be installed on the Visitor’s device if they expressly give their consent or continue browsing (the Company does not communicate personal information about its Visitors to advertising agencies or third-party sites that display our ads based on Visitors’ interests).
- Advertising cookies: To offer the most relevant advertisements possible.
- API cookies: To load interactive geolocation and security scripts.
- Audience measurement cookies: To establish statistics on visits and visitors.
- Comment cookies: To comment on pages or articles of the Site.
- Social media cookies: To interact with social networks by sharing content, comments, and reviews.
- Video cookies: To view informative videos related to our products and services, hosted on third-party platforms.
All these cookies can be allowed or refused by the Visitor at any time, from the Site’s cookie management panel.
Cookie Lifespan
The maximum lifespan of the Site’s cookies is 13 months.